Terms of service

Terms of Service

Welcome to our website. Please read these Terms of Service ("Terms") carefully before using our online store.

1. Introduction

By accessing or using our website and purchasing products, you agree to be bound by these Terms of Service and our Return & Refund Policy. If you do not agree to these terms, please refrain from using our website.

2. Definitions

  • "We," "us," or "our" refers to the website owner.

  • "You" or "your" refers to the website user.

  • "Products" refers to any item available for sale on our website.

3. Ordering

By placing an order, you confirm that you are at least 18 years of age. Orders placed through our website are subject to availability and acceptance. We reserve the right to refuse or cancel an order at our discretion.

4. Pricing and Payments

All prices displayed on our website are in GBP (£). Prices are subject to change without notice, but changes will not affect orders already accepted. Payments must be made in full at the time of ordering using our available payment methods.

5. Personalised and Custom Products

Personalised and custom-made items cannot be returned unless faulty. Please ensure all custom specifications provided are accurate, as mistakes due to incorrect details provided by you cannot be refunded or exchanged.

6. Delivery

We aim to deliver orders promptly and within the stated delivery period. However, delivery times are estimates and not guaranteed. We are not responsible for delays caused by external carriers or circumstances beyond our control.

7. Cancellations

Orders for standard (non-personalised) products may be cancelled before dispatch. Personalised or custom items cannot be cancelled once production has begun.

8. Returns and Refunds

Please refer to our Return & Refund Policy for full details on eligibility, procedures, and exceptions.

9. Intellectual Property

All website content, including designs, graphics, text, and images, is our property and protected under UK copyright law. Unauthorised use or reproduction is strictly prohibited.

10. Liability

We are not liable for indirect or consequential losses, including lost profits, resulting from your use or inability to use our website or products. Our total liability will be limited to the amount paid by you for the relevant product.

11. Privacy Policy

Your privacy and data protection rights are important to us. Please refer to our Privacy Policy for details on how we collect, store, and process your personal data.

12. Governing Law

These Terms are governed by English law, and disputes will be subject to the exclusive jurisdiction of the English courts.

13. Changes to Terms

We reserve the right to amend these Terms at any time. Changes will be published on this page and become effective immediately.

14. Contact

If you have questions about these Terms, please contact us at sales@patchaddict.co.uk

By continuing to use our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Thank you for choosing our store.